We're always glad to hear from you.
Whether it's a question about an order, a piece you have your eye on, or simply something you'd like to know — our team is here and ready. We respond within one business day, every day.
Ways to reach us.
For most questions, email is the fastest path — we monitor it closely throughout the day. For real-time help, our live chat is always open at the bottom-right of every page.
Write to us directly.
care@decortriibe.comWe reply within one business day — usually much sooner. Include your order number where relevant.
Start a conversation.
Available directly on our website — look for the chat icon at the bottom-right of any page. Instant responses during business hours.
Send us a message.
For order support, product questions, or anything you'd prefer to write in. Include your order number if your question is about a specific purchase.
Thank you for reaching out. We'll be in touch within one business day.
Our commitments to you.
Every piece, held to standard.
Before anything leaves our warehouse, it goes through a quality check. If something arrives that isn't right — damaged, defective, or not as described — we replace or refund it without question.
Your satisfaction, genuinely.
We don't measure success by how fast we close a conversation — we measure it by how you feel when it ends. Every message gets real attention, not a copy-paste reply.
One business day. Always.
We commit to responding within one business day, no exceptions. For urgent concerns, live chat is available around the clock so you're never left waiting.
Your information, kept safe.
Every transaction on decortriibe.com is protected with SSL encryption and secure payment processing. We collect only what we need and never share your details with third parties for marketing.
Our dedicated support team is here to help.
Email: care@decortriibe.com
Live Chat: Available directly on our website.