Frequently Asked Questions
The questions we hear most often, answered clearly. Can't find what you're looking for? Our team is just an email or live chat away.
Our collections.
What does Decor Triibe offer?
Curated home decor across seven collections: Bedding, Glassware, Plates, Flatware, Bowls, Clocks, and Teacup Sets. Each piece is chosen to bring a considered, elevated feel to your everyday spaces.
Orders & payment.
What payment methods do you accept?
We accept payments through Razorpay and PayPal, covering major cards, UPI, net banking, and more depending on your location and preferred method.
How do I apply a discount code?
Enter your code in the coupon field at checkout and click Apply. The discount will reflect in your order total immediately.
Can I change or cancel my order after placing it?
Contact us at care@decortriibe.com as soon as possible after placing your order — we'll accommodate changes where we can, but once an order has been processed or shipped, changes are no longer possible.
Shipping & delivery.
Is shipping free?
Yes — standard shipping is free on all orders over $100. For orders under $100, a standard shipping charge applies at checkout, and expedited shipping is available for an additional cost.
How long will my order take to arrive?
Processing takes 3-5 business days. Transit times after that vary by category — bedding typically arrives within 5-12 days, while other categories can take longer. Full timelines by category are on our Shipping & Delivery Policy page.
How can I track my order?
Once your order ships, tracking details are provided so you can follow it to your door. If you need help, reach out to care@decortriibe.com with your order number.
Returns & exchanges.
What is your return policy?
Eligible items can be returned or exchanged within 7 days of delivery, subject to a 10% restocking fee. Certain categories — like dinnerware and items affected by decor or color mismatch — have specific exclusions. Full terms are on our Return, Exchange & Cancellation Policy page.
What if my order arrives damaged or defective?
Email us at care@decortriibe.com within 7 days of delivery with photos or a short video of the issue. Verified damage or defects are replaced at our expense, or fully refunded if a replacement isn't available.
Materials & care.
Are your glassware, plates, bowls, and teacup sets dishwasher safe?
Most pieces are dishwasher safe, but we recommend checking the product page for each item — pieces with delicate finishes or hand-applied detailing are often best washed by hand to preserve their finish.
Do handmade pieces have natural variations?
Many of our pieces are crafted by hand, so subtle variations in finish, tone, or texture are natural marks of the craft rather than flaws — part of what makes each piece one of a kind. Screens can also render color slightly differently than in person.
How do I care for bedding items?
We recommend machine washing cold with like colors and tumble drying on low, unless the product page specifies otherwise.
We're happy to help.
Email: care@decortriibe.com
Live Chat: Available directly on our website.