1. Shipping Rates & Options

  • Free Standard Shipping: Shipping is absolutely free with no hidden charges on all orders with a value above $100.
  • Standard Shipping (Under $100): For order values below $100, a standard shipping charge will be applied to your cart automatically at checkout.
  • Expedited Shipping: If you need your order faster, you can add expedited shipping at checkout. The extra cost will be calculated and shown to you on the checkout page.

2. Processing & Transit Times

A 3-5 business day processing window allows our warehouses to coordinate, verify, and prepare your order with precision. Business days exclude weekends and public holidays.

Estimated transit times are provided in good faith; while we do everything possible to meet them, the carrier network is ultimately beyond our control.

Estimated Timelines by Category:

  • Bedding: Shipped within 2-3 working days of placing the order, and delivered within the next 5-12 days.
  • Dinnerware: Shipped within 5-7 working days of placing the order, and delivered within the next 7-13 working days.
  • Floor & Table Lamps, Canvas Art & Oil Paintings, Utensils, Serveware & Coasters, Cups & Mugs, Pillows & Cushions: 10-15 business days estimated transit.
  • Plates & Bowls, Cutlery: 5-10 business days estimated transit.
  • Custom Orders: Custom and bespoke orders carry their own timeline, communicated at order confirmation.

Split Shipments & Warehouses

When an order spans multiple categories, items may dispatch from different warehouses to reach you faster. A popular or back-ordered piece may also ship separately so the rest of your order is never held up. You may receive your parcels at different times — each tracked.

3. Tracking, Insurance & Delivery

Every DecorTriibe shipment travels with end-to-end tracking, delivery confirmation, and full transit insurance — so you can follow your order right to your door, and know it’s protected the whole way.

If a parcel is delayed or lost in transit

Should your order be held at customs, returned, or lost along the way, we take care of it — replacing your piece at our own expense, with expedited shipping and full tracking wherever possible. The carrier network is beyond our control; making it right is not.

If tracking shows delivered, but it hasn’t arrived

On the rare occasion a parcel is marked delivered yet hasn’t reached you, we’re here to help you track it down. The quickest path is to contact the carrier right away to open a delivery trace — once a package is in their hands, they’re best placed to locate it — and to let us know so we can follow it alongside you. Because a carrier’s delivery confirmation (including any photo taken at the doorstep) records the order as delivered to your address, that confirmation is where a trace begins. If parcel theft is a concern where you live, we’re always glad to help you route a larger piece to a workplace or doorman address so it arrives safely.

If something isn’t right

Before anything else, simply write to us at care@decortriibe.com. Whether it’s a delay, a damaged piece, or a parcel gone astray, we resolve almost every concern within one business day — and we’d always rather set it right for you directly than have you wait. Reach out first; we’ve got you.

4. Customs & Duties

Prices are displayed tax-free in USD. For specific rates, please contact your local customs office before ordering. We are not responsible for delays caused by a destination country’s customs authority.

  • United States: All duties and import fees are prepaid. The figure shown at checkout is the final amount — there are no charges on arrival.
  • International: Import taxes, duties, and customs fees may apply on arrival and are the responsibility of the recipient, assessed by the local customs office. Customs charges are non-refundable; if a parcel is refused, original shipping, duties, and return shipping are deducted from any refund.

5. Cancellations, Order Changes & Address Accuracy

Cancellations & Changes

Because orders move quickly through our warehouses, the window for changes is brief. To request a cancellation, address correction, or change to your order, please contact care@decortriibe.com immediately after placing it. We will accommodate where possible; once an order is processed or in transit, changes are no longer available.

Once Shipped: Orders once shipped cannot be cancelled. If a cancellation is attempted or a package is rejected after shipment, 100% of the refund will be deducted (meaning no refund will be issued).

Address Accuracy

A moment spent checking your address at checkout — unit numbers, abbreviations, spacing — helps your order arrive smoothly the first time. We’re unable to cover delivery issues that arise from address details entered incorrectly at the time of order. Because we ship to the details entered at checkout, please make sure they’re complete and correct.

Address Errors & Returns

If a parcel is returned to us because of an address issue, we’ll gladly redirect it to the right place or refund the product value once it’s safely back with us. Occasionally an order can’t be caught before it ships, in which case we simply wait for its return before re-sending or refunding. Upgraded shipping fees can’t be recovered when a parcel comes back due to an address error.

Refused Deliveries

If you no longer want an order, there’s no need to refuse the parcel at the door — just accept it and follow our Returns & Exchanges process, which is the smoother path for everyone. Refused parcels, or those left uncollected and returned to us, carry the original outbound and return shipping (and, internationally, any duties already paid), so any refund is issued net of those costs. Reach out and we’ll always find the best way forward with you.

Need Assistance?

Our dedicated support team is here to help with any questions.