Return, Exchange & Cancellation Policy

At DecorTriibe, we take pride in curating and crafting distinctive pieces for your home. We want you to feel confident in every purchase. Please review our policies below regarding returns, exchanges, cancellations, and order modifications.

1. 30-Day Return & Exchange Window

For eligible items, you may request a return or exchange within 30 days of delivery.

One Request Per Order: Each order is eligible for one return or exchange request.
Approval Discretion: All return and exchange requests are subject to review and approval at the sole discretion of DecorTriibe.

2. Return & Exchange Exclusions

We kindly ask that you review your space, measurements, and requirements carefully before placing an order. To maintain our quality standards and operational efficiency, we cannot fulfill return, refund, or exchange requests under the following circumstances:

Change of Mind: We are unable to accept returns or issue refunds if you decide you no longer want the item once the order has been processed or delivered.
Decor & Color Mismatch: We cannot approve returns if an item’s color, scale, or style does not match your room’s decor. We strongly encourage you to be absolutely sure of your choice before ordering. If you have any doubts, please ask us! You can speak with a customer care representative via the live chat option on our website, or write to us at care@decortriibe.com. We are always here to help you make the perfect choice.
Dinnerware Collections: Due to their exceptionally fragile nature, all dinnerware items are non-returnable. However, if your dinnerware arrives broken or damaged in transit, please contact us within 7 days. Our team will review the damage and, at our sole discretion, issue a replacement or a partial refund.
Post-Purchase Price Matching: We cannot process returns or issue refunds if you find a lower price elsewhere after your order has been placed. Any price-match requests must be discussed and approved before checkout.

3. Item Condition & Eligibility (For Approved Returns)

If your request falls outside the exclusions above and is approved, items must be returned in their original, showroom condition:

Unused, unwashed, and undamaged, with all original tags and labels firmly attached.
Complete packaging required: Both original inner and outer packaging, protective inserts, and accessories must be intact.
International / Overseas Fulfillment: If your order was fulfilled from an overseas warehouse, it must be shipped back internationally.
Return Shipping & Restocking: Return shipping costs are the responsibility of the customer. A 10% restocking fee applies to all approved returns and will be deducted from the final refund amount.

4. The Handmade Signature & Natural Variations

Many of our pieces are crafted by hand across artisan workshops.

Natural Character: Subtle variations in finish, wood grain, stone veining, texture, tone, or minor measurement tolerances are natural hallmarks of artisanal craftsmanship rather than faults—making your piece truly one of a kind.
Color Representation: Displays and screens may render colors slightly differently. While our product photography aims to be as faithful as possible, minor color nuances are expected and are not considered manufacturing defects.

5. Damaged or Defective Items (7-Day Notice)

If an eligible piece arrives damaged in transit or with a genuine defect, we will make it right:

Notify Us Within 7 Days: Email care@decortriibe.com within 7 calendar days of delivery.
Provide Visual Proof: Include well-lit, clear photographs or a short video showing the issue alongside the inner and outer packaging in the same frame.
Resolution: Verified shipping damage and genuine defects will be replaced at our expense, or fully refunded if a replacement is unavailable.

Note: Reports received after 7 days of delivery fall outside our coverage window, as transit damage can no longer be distinguished from in-home wear and tear.

6. How to Initiate an Approved Return or Exchange

If you believe your item is eligible for a return or exchange, please follow this step-by-step process:

Step 1: Reach Out by Email

Write to care@decortriibe.com including your Order Number, clear photographs or a short video of the piece alongside its complete original packaging (inner and outer), and a brief note explaining the reason for your request.

Step 2: Receive Return Approval & Shipping Label

Once reviewed and approved, our team will reply with your return authorisation, a return shipping label, and specific handling notes. Do not send items back on your own. Unapproved or unauthorised returns will not be accepted, processed, or reimbursed.

Step 3: Pack & Ship

Dispatch the item using the provided label within the courier’s specified timeframe. Transit Liability: Items lost or damaged during the return journey remain the sender’s responsibility.

Step 4: International Customs

For cross-border returns, clearly mark the parcel as a “Returned Gift” (zero commercial value) so no customs fees apply on the return leg.

7. Refunds, Restocking Fees & Exchanges

Refund Terms

Approved refunds are processed to your original payment method within 10 business days of warehouse inspection.
Deductions: The refund covers the merchandise selling price, less the return shipping cost and a 10% restocking fee calculated on the merchandise subtotal.

A note on the restocking fee: The 10% fee reflects the transaction and logistics costs an order cannot recover once it has been placed and returned. It is what allows us to keep our pricing honest for everyone.

Inspection

If a returned piece arrives used, damaged, incomplete, or fails to match the reported reason, we may be unable to accept it. Our team will reach out to discuss next steps.

Exchanges

Exchanges are arranged on a case-by-case basis. Once your return is received and inspected, your new piece is prepared and shipped within 1 to 2 business days.
Value Adjustments: Exchanging for something less? The difference returns to your original payment method within 10 business days. Exchanging for something more? We will send a simple invoice for the balance before the new order ships.

8. Order Cancellations & Modifications

24-Hour Cancellation Window: Cancellation requests are strictly limited to the 24-hour window after placing the order.
Pre-Shipment Fee: Processing begins the moment an order is placed. A 10% fee—covering transaction and logistics costs—applies to cancellations made before shipment.
Once Dispatched: Orders that have shipped cannot be cancelled.
Wrong Size or Color: Amendments are welcome during the 3–5 business day processing window via live chat. After that, changes carry a 10% restocking fee; once shipped, no further changes are possible.

9. Delivery Issues & Refused Shipments

Tracking Shows Delivered, But It Hasn’t Arrived

Every shipment carries tracking with delivery confirmation. If tracking shows your parcel as delivered but it hasn’t reached you, contact the courier first to open a trace—they are best placed to locate it—and let us know so we can follow along.

We are unable to take responsibility for parcels the carrier has confirmed delivered to your address, but we will always help you chase it down. Where parcel theft is a concern, a workplace or doorman address is the safest way to receive a larger piece.

Refused Deliveries

There is no need to refuse a parcel at the door—accept it and start an approved return process instead. Refused parcels forfeit the original outbound shipping, return shipping, any customs duties paid, and a 10% restocking fee, all of which are deducted from any refund issued. Reach out to us, and we will always find the best way forward with you.

10. Best-Price Guarantee

We are confident in our pricing—and happy to prove it. If you find the exact same piece for less elsewhere, let us know before you place your order, and we will do our best to match it. (Please note: As stated in our exclusions, price match requests made after an order has been placed will not be accepted).