Frequently asked questions
What battery does the clock need?
Most quartz wall and table clocks run on a single AA battery. Check The Details on the product for the battery your clock uses.
Does the clock tick?
That depends on the movement. A sweep movement glides continuously and is virtually silent, which suits bedrooms and quiet spaces. A step movement moves once a second with a soft tick. The product details tell you which one your clock has.
How do I set the time?
Turn the small dial on the back of the movement rather than moving the hands by hand, which can damage the mechanism. Use the same dial when the clocks change for daylight saving.
How do I hang a wall clock safely?
Use a screw or wall anchor rated for the clock’s weight and hang it by the hanger on the back. Avoid adhesive hooks for heavier clocks.
What size clock should I choose?
As a guide, pick a clock about half to two-thirds the width of the furniture below it. A 12–14 inch clock suits kitchens, hallways and smaller walls, while living rooms and large open walls can take 20 inches or more.
How high should I hang it?
Hang it at or just above eye level so it is easy to read from where you sit or stand most. On an open wall, aim for the centre about 57–60 inches (145–152 cm) from the floor. Above a sofa or console, leave about 8–10 inches (20–25 cm) between the furniture and the bottom of the clock.
Why is my clock running slow?
A weak battery is the most common cause. Fit a fresh, good-quality battery, and remove it if the clock will be stored for a long time to prevent leaks.
How do I care for it?
Dust with a soft, dry cloth. Keep the clock away from damp rooms, direct sunlight and heat sources, which can fade finishes and affect the movement.
How long does delivery take?
Delivery times vary by product and are shown in our Shipping & Delivery Policy. Standard shipping is free on orders over $100, and every parcel is tracked and insured.
What if something arrives damaged?
Email care@decortriibe.com within 7 days of delivery with photos of the item and its packaging, and we’ll make it right. See our Return, Exchange & Cancellation Policy.
Still have a question? or email care@decortriibe.com.







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